Frequently Ask Questions

1. General

This Privacy Policy explains how we collect, use, and protect your personal information. By using this website (the “Site”), you agree to the practices described here. We may update this policy from time to time, and changes will only apply moving forward. We encourage you to review this policy regularly to stay informed about how your information is handled.

Note: This policy applies only to the Vision Hub website. If you visit other websites via links on our Site, please review their privacy policies.

2. Purpose of the Policy

Vision Hub is committed to safeguarding your personal information. This policy outlines the steps we take to protect your privacy and ensure your data is handled responsibly.

3. Publicly Accessible Website

You can browse the Vision Hub website without revealing personal information unless you choose to provide it (e.g., name, mailing address, email) for communication purposes such as inquiries, support, or submitting a resume. If you choose not to share personal information, certain parts of our Site will still be accessible.

4. Collection and Disclosure of Personal Information

We collect, use, and disclose personal information in accordance with the laws of Pakistan. Vision Hub does not sell, rent, or lease your personal information to third parties. Your information will only be shared if required by law or with your consent.

5. Access to Your Personal Information

You may request access to the personal information we hold about you in accordance with our Access Policy.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, loss, or alteration. This includes securing both electronic and physical records. When personal information is no longer required, it will be securely destroyed or permanently de-identified.

7. Cookies and Tracking Technology

The Vision Hub website may use cookies and tracking technologies to enhance your browsing experience, track usage, and customize content. Cookies do not collect personal information unless you have provided it voluntarily.

Through cookies, we may:

  • Recognize your browser each time you visit
  • Track the pages you view on our Site

We may also work with third-party advertisers who use cookies to deliver targeted ads. Please review their privacy policies for details, as we are not responsible for third-party practices.

8. Commitment to Data Security

Your personal information is kept secure and accessible only to authorized employees, agents, and contractors. You may opt out of promotional emails, SMS, or newsletters at any time.

9. Policy Updates

We may update our privacy practices periodically. Please check this page for the most current version.

10. Acceptance of This Policy

By using the Vision Hub website, you confirm your acceptance of this Privacy Policy and agree to our terms and conditions. If you do not agree, please stop using the Site and refrain from submitting personal information.

At Vision Hub, we are committed to delivering quality mobile accessories and a hassle-free after-sales experience. Please read our updated warranty policy carefully before making a claim.

⏳ Warranty Processing Time

All warranty claims may take 14–30 days to process. We request customers to remain patient during this period as each claim is handled thoroughly.

📦 Unboxing Video Requirement

To claim any warranty, it is mandatory to share a complete unboxing video of the parcel. The video must clearly show:

  • Seals and condition of the product packaging
  • Seals and condition of the product packaging
  • Condition of the product inside
    Claims without a valid unboxing video will not be processed.

💰 Advance Payments & Token Amounts

Any advance/token payment collected to reserve or procure a product is non-refundable if:

  • The customer cancels the order after shipping
  • The customer refuses delivery
  • The customer fails to collect it from our retail outlet

🛍️ Warranty Coverage

We offer repair or replacement (same or equivalent model) for eligible products.

If the original model is discontinued or out of stock, a similar or upgraded version will be provided.

🕐 Warranty Duration

  • All standard products include a from the date of purchase.

🧾 Claiming After-Sales Support

🧾 How to Claim Warranty / After-Sales Support

To avail warranty or after-sales service, please provide:

  • Invoice or order number
  • Your contact details

📧 Email: info@visionhub.com

📦 Shipping Cost: Paid by the customer

🔒 Additional Notes

  • Vision Hub is for loss of personal data or media stored on returned devices.
  • valid only within Pakistan.

📬 Contact for Warranty Service

📧 Email: info@visionhub.com

📦 Shipping cost: Paid by customer

📅 Valid only within Pakistan

VISSION HUB

How long will it take to get my order?

Normally it takes 24-48 hours for the parcel to reach you but in can exceed to 3 days in some cases.

How Do I Track My Order?

To track orders, customers will be provided a tracking id via email which can then be used to track orders.

How Do I Place an Order?

To place order, add your product in cart, then go to checkout, fill out all the required details and place order.

Who should I to contact if I have any queries?

In case of any query, email us at info@vissionhub.com or call us at +92-313-7772669

Do I Need an Account To Place Order

Not really. But if you register on our website, you will get all latest details and will be able to track your orders directly.

Do You Offer Any Warranty

Yes, we do, for more info click here. Refund & Warranty

Is there any option to self collect the order?

Yes, from out outlet at Jeff Heights. Shop No 69, Ground Floor.

Is Same Day Delivery Possible?

Yes, Via Careem, The Payment Is Done Upfront and the product is sent to your pin location once the payment is received.

How Can I be Sure That The Products Are Authentic?

Our Customer Reviews Justify that,Click here.

Welcome to Vision Hub – Where Technology Meets Trust

At Vision Hub, we believe that the right mobile accessory isn't just an add-on — it's a game-changer. Whether you're looking for crystal-clear earbuds, fast-charging cables, durable chargers, or powerful Bluetooth speakers, we've got your tech needs covered — with quality you can count on.

🔧 Why Choose Vision Hub?

✅ Premium Products, Fair Prices

We handpick mobile accessories that combine performance, durability, and style — all at prices that make sense.

✅ Nationwide Delivery

From Karachi to Kashmir, we deliver to your doorstep within 2–4 working days.

✅ Cash on Delivery (COD)

Shop with confidence — pay when you receive your order.

✅ Active Customer Support

Questions? We're just a message away. Our support team is here to assist you before and after your purchase.

📍 Our Story

We started Vision Hub with a simple mission:

To make high-quality mobile accessories accessible and affordable across Pakistan.

Frustrated with overpriced or unreliable products, we built a store that puts performance, trust, and customer satisfaction first.

With hundreds of happy customers and growing, we’re proud to be part of Pakistan’s fast-moving digital retail space.

Thank You for Supporting Local

When you shop at Vision Hub, you're not just buying a product — you're supporting a hardworking Pakistani team focused on quality, care, and continuous improvement.

Let’s Stay Connected


📞 WhatsApp: [0331-4781894]

📧 Email: vissionhub@gmail.com

🌐 Website: www.visionhub.com